We, take privacy very seriously. We are fully committed to protect and respectfully treat the privacy of this website's users.

Below you can take a look at our Privacy Policy. It explains how we handle personal data collected from, or provided by you. Please read it carefully to understand our practices regarding personal information.

When you provide us with any information by using our services, you accept and consent to our methods of processing your information according to this Privacy Policy, our Cookies Policy, our website's Terms of Use, and the Services Terms and Conditions.

1. Information That We Obtain From You

We may or may not collect, process, and store the following information about you:

1.1 Information that you provide us with, like your name, address, email, telephone number, age, username, password and other registration information, financial and credit card information, details of your home, office, or business, details of any pets you may have, and any information about you shown by photographs of your property which you provide us with (or which you permit us to take), and any other information that you choose to voluntarily provide, when you:

1.1.1 register with us and log in through our websites and/or our mobile application;
1.1.2 make a booking request through our websites and/or our mobile applications;
1.1.3 make a booking through our websites and/or our applications;
1.1.4 complete contact or enquiry forms on, or otherwise provide information via, our website and/or mobile application;
1.1.5 subscribe to receive any newsletter we may offer;
1.1.6 complete any voluntary surveys we may ask you to participate in;
1.1.7 send feedback to us via our website and/or our apps;
1.1.8 respond to our marketing communications;
1.1.9 talk with us by phone, post, email, or via the instant chat function on our website and/or our mobile applications (in which case we will keep a record of that correspondence);
1.1.10 report an issue with any of our services.

1.2 Data that we collect automatically every time you visit our websites or use our apps:

1.2.1 technical information, including the type of mobile device you use, mobile network information, your mobile operating system, the type of mobile browser that you use and your time zone setting;
1.2.2 information about your computer, including your IP address, operating system and Internet browser, for system administration and to report aggregate information to our advertisers. This is statistical data about our users browsing actions and patterns, and does not reveal the identity of any individual;
1.2.3 your use of our apps or your visits to our websites, including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise, and the resources that you access.

1.3 We work closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, search information providers, credit reference agencies, fraud prevention agencies and debt collection agencies), and we may obtain information about you through them.

2. The Use Of Information We Obtain From You

2.1 We use the information we get from you to:

2.1.1 administer accounts you have with us;
2.1.2 manage your bookings or booking enquiries, and to arrange the providing of services by your service provider;
2.1.3 carry out our obligations coming from any contracts between you and our company;
2.1.4 provide you with the information, products and services that you request from us;
2.1.5 communicate with you about any comments, complaints, queries or feedback you may have about us or the services;
2.1.6 allow you to take part in interactive features of our services, in case you choose to do so;
2.1.7 notify you about any changes regarding our services;
2.1.8 ensure that content on our websites and our apps is presented in the most efficient manner for you and your computer and/or mobile device;
2.1.9 provide you with information about products and services we offer that we feel may interest you by post, phone, SMS, or email. We will send that information by SMS or email only if: (i) you have agreed to this; or (ii) the information is about products and services similar to those which were the subject of a previous sale or negotiation of a sale to you (and you have not opted out of receiving such messages); or (iii) where we are permitted to do so by law without consent, for example, if you have provided us with a company email address. If you do not want us to use your information in this way, please contact us by using our contact form or the contact details in paragraph 8 below. 2.1.10 specifically, we will provide your data to the service provider who is appointed to provide services to you, for the purpose of providing said services. This information may include (i) your name, address and contact details; (ii) details about your property and services you requested, together with any relevant photographs you may have provided; (iii) the non-binding quote we have provided you with; and (iv) your payment details.

2.2 We use the information about you that we collect automatically for:

2.2.1 administration of our websites and apps, and for internal operations, including
2.2.2 improvement of our websites and apps to ensure that content is presented in the most;
2.2.3 improvement of the quality and efficiency of our products and services;
2.2.4 allowing you to take part in interactive features on the websites and apps, when
2.2.5 keeping our websites and apps safe and secure; 2.2.6 measuring or understanding the effectiveness of advertising we serve to you and
2.2.7 making suggestions and recommendations to you about products or services that we provide;

2.3 We utilise information about you that we collect from other sources in combination with the information you provide us with and the information about you that we collect automatically. We will only use such information for the purposes established above.

2.4 Cookies

Our websites and our apps use cookies to distinguish you from other users. This helps us to provide you with the best possible experience when you browse our websites and apps, and allows us to improve our services. For detailed information on the cookies we use and the purposes for which we use them, see our Cookie Policy.


3. How We Store Your Information

3.1 We will store all the personal information you provide on our secure servers in the United Kingdom and Bulgaria. We have in place a level of security appropriate to the nature of the information stored and the harm that might result from a breach of security.

3.2 Information that we collect may be transferred to, and stored at, countries which do not have data protection laws equivalent to those in force in the European Economic Area (EEA). It is possible that it may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the processing of your booking, the processing of your payment details and the provision of services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

3.3 You are responsible for keeping the password we have given you (or you have chosen) for accessing certain parts of our site or app confidential. We ask you not to share a password with anyone.

3.4 All payments made through our websites and our apps are processed by our selected third party payment processing services, PayPal and Stripe. Such payments are encrypted using Secured Sockets Layer technology. None of your credit or debit card details in connection with your payment are stored by us.

3.5 Unfortunately, the transmission of information via the internet is not completely secure. While we make every effort to help ensure the integrity and security of our network and systems, we cannot guarantee the security of your data transmitted to our websites or our apps; any transmission is at your own risk. Once we have received your information, we maintain administrative and technical safeguards to protect against unauthorised use, disclosure, alteration or destruction of the personally-identifiable information we collect on this website.

4. Disclosing Your Information

4.1 We may choose to disclose your personal information to any member of our group, such as our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006. 4.2 We may disclose your personal information to third parties:

4.2.1 In the event that we sell or buy any business or assets, in which case we may disclose your personal information to the prospective seller or buyer of such business or assets;

4.2.2 If this company or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets;

4.2.3 If we are under an obligation to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Website Terms of Use , or the Services Terms and Conditions and other agreements; or to protect the rights, property or safety of our company, our customers, or others. This includes exchange of information with other companies and organisations for the purposes of fraud protection and reduction of credit risk;

4.2.4 If you do not make payments that you owe in relation to any services provided to you by the service provider, in which case we may disclose your personal data to credit reference agencies and to fraud prevention agencies for the purposes of fraud prevention. We may also disclose your personal data to debt collection agencies which may use your information to trace your whereabouts and recover the debts that you owe. The information which we provide to such agencies may in turn be provided by those agencies to other organisations which may use your personal data to perform similar checks. Information recorded by fraud prevention agencies may be accessed by organisations in other jurisdictions.

5. Your Rights Regarding Your Information

5.1 You have the complete right to ask us not to process your personal data for marketing and other commercial purposes. We will inform you (before collecting your data) if we intend to use your data for such purposes. You can also exercise the right at any time by contacting us using the contact details mentioned in paragraph 8 below.

5.2 The Act gives you the right to access information that we hold for you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we keep about you.

6. Links to Other Websites

Occasionally, our websites may include links to, and from the websites of our partner networks and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies. We have no control over, and are not responsible for, the privacy policies and practices of third parties. We welcome any feedback about third-party websites linked to from our websites.

7. Updates to This Privacy Policy

7.1 By submitting your information to us, you consent to the use of that information as set out in this Privacy Policy. We may change or update portions of this Privacy Policy at any time. In the event of such changes, we will post the updated policy on this page and may place notices elsewhere within the websites and the apps (such as the home page) for a reasonable period of time, so that you may be aware of the changes. Please check back from time to time so you are aware of any changes or updates to the policy.

7.2 In the event of any changes, we will indicate the policy's effective date at the top of this Privacy Policy. Please check back from time to time so you are aware of any changes or updates to the privacy. By continuing to use the Services following any changes to this Privacy Policy, you consent to those changes.

8. How to Contact Us

We welcome questions, comments and requests regarding this Privacy Policy. Please address them by email to [email protected], or by telephone on 020 3404 0884.